Our Policies

Reservations and Cancellations

We hope you do not need to cancel, but if you must, we would appreciate notice as follows. Our Cancellation policy is 48 hours prior to treatment for individuals and 1 week for parties of 4 or more. At the time of booking, we will require a Credit Card number to hold your reservation. Should you need to cancel your appointments before the cancellation policy deadline, no payment will be required.

For all bookings, we are only able to reserve appointments 4 months in advance. If you have a large group booking of 6 or more and require more than 4 months advanced booking, please contact our Guest Relations Front Desk, at 905-951-7258.

For Individuals:

If you cancel within 24-48 hours, a 50% charge will be redeemed.

A “no show” for an appointment will result in a non-refundable payment for the entire treatment.

For parties of 4 or more:

If you cancel within 1 week of your appointment, a 25% charge will be redeemed for each member of the group. Should you cancel within 48 hours, a 50% charge will be redeemed for each member of the group.

A “no show” for a group appointment will result in a non-refundable payment for the entire group’s treatments.

In fairness to all of our guests, there will be no exceptions to this policy.

Facility Etiquette

Change Rooms

There is a unisex Change room here , so you will be able to begin and end your robed treatments in a zen-like oasis. 

We have a robed policy for facials, massage and body treatments. Your experience will begin in the change room where you will don a plush robe and complimentary Spa Slippers. 

Late Arrivals and Ultimate Relaxation

We suggest you arrive in plenty of time to complete any intake forms required so you do not cut into your appointment time at all. Please understand that your treatment will end on time so the next guest will not be inconvenienced. To enjoy ultimate relaxation, we ask that you do not use your Cell Phone while in the facility so as not to disturb guests around you. 

Gift Certificates

Gift Certificates may be purchased for a dollar amount or apply a particular service of your choice. Gift Certificates are worth the dollar value that was placed on them at the time of purchase; should you wish to suggest a spa service instead of stating the dollar value, please note that this is a recommendation only. Should your guest choose a different spa service, there may be a price adjustment accordingly, or should your guest redeem their gift card after a price increase, there may be a small amount owed by the guest for the suggested service. 

All Gift Certificates issued from Salt Cave Bolton contain a Gift Certificate number that will be redeemed once used by a guest. Gift Certificates are strictly non-refundable, but may be used toward any service or product in the facility. Salt Cave is not responsible for lost or stolen Gift Certificates.

*Please note that we DO NOT accept WaySpa Gift Certificates