Our Pandemic Protocols
The team at Salt Cave wanted you to know that we have enhanced our sanitation and in-clinic procedures to ensure that your therapist can treat you, and you can be treated, in a safe environment. All our new policies and procedures meet and exceed the standards described by local and national regulatory bodies. Read our full statement by clicking the link below:
Our Policies
Reservations and Cancellations
We hope you do not need to cancel, but if you must, we would appreciate notice as follows. Our Cancellation policy requires 48 hours prior to treatment for individuals and 1 week for parties of 4 or more. At the time of booking, we will require a Credit Card number to hold your reservation. Should you need to cancel your appointments before the cancellation policy deadline, no payment will be required.
For all bookings, we are only able to reserve appointments 4 months in advance. If you have a large group booking of 6 or more and require more than 4 months advanced booking, please contact our Guest Relations Front Desk, at 905-951-7258.
For Individuals:
If you cancel after the 24 hour cancellation policy, 50% of the service booked will be charged.
A “no show” for an appointment will result in a non-refundable payment for the entire treatment.
For parties of 4 or more:
If you cancel within 1 week of your appointment, a 25% charge will be redeemed for each member of the group. Should you cancel within 48 hours, a 50% charge will be redeemed for each member of the group.
A “no show” for a group appointment will result in a non-refundable payment for the entire group’s treatments.
In fairness to all of our guests, there will be no exceptions to this policy.
Facility Etiquette
We have a robed policy for facials, massage and body treatments. Your experience will begin with a plush robe and complimentary spa slippers. We ask that all cell phones be silenced prior to treatment times. Lockers are provided for all personal belongings.
Late Arrivals and Ultimate Relaxation
We suggest you arrive in plenty of time to complete any intake forms required so you do not cut into your appointment time at all. Please understand that your treatment will end on time so the next guest will not be inconvenienced. To enjoy ultimate relaxation, we ask that you do not use your Cell Phone while in the facility so as not to disturb guests around you.
Gift Certificates
Gift Certificates may be purchased for a dollar amount or for a particular service of your choice. Gift Certificates are worth the dollar value that was placed on them at the time of purchase; should you wish to suggest a spa service instead of stating the dollar value, please note that this is a recommendation only. Should your guest choose a different spa service, there may be a price adjustment accordingly, or should your guest redeem their gift card after a price increase, there may be a small amount owed by the guest for the suggested service.
All Gift Certificates issued from Salt Cave Bolton contain a Gift Certificate number that will be redeemed once used by a guest. Gift Certificates are strictly non-refundable, but may be used toward any service or product in the facility. Salt Cave is not responsible for lost or stolen Gift Certificates.
*Please note that we DO NOT accept WaySpa Gift Certificates
